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Duke Energy Progress Contact Information


 

OATI OASIS Help Desk

Transmission Service Requests

Tagging

Available Transfer Capability (ATC)

Forecasted/Actual Load

Transmission Outages

Generator Interconnection

General Questions

Independent Market Monitor

Transmission Planning Data Submission

Revision History

 


OATI OASIS Help Desk:

Help Desk (Non-emergency)

 

24 hour Help Desk (Emergency)

support@oati.net

 

Phone : (763) 201 2020

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Transmission Services Requests:

  1. Customers needing assistance with transmission reservation practices or products may call Duke Energy Progress’ Energy Control Center (ECC) at 919-546-2144 or email at DukTP-RAL@duke-energy.com.
  2. Customers needing assistance with transmission pricing may call Jim Eckelkamp at 919-546-7706 or email at james.eckelkamp@duke-energy.com. 
  3. Customers needing assistance with establishing service agreements, including credit, with Duke Energy Progress may call Jim Eckelkamp at 919-546-7706 or email at james.eckelkamp@duke-energy.com. 
  4. Customers needing assistance with accounting & billing questions may call Jayne Cook at 980-373-8719 or email at jayne.cook@duke-energy.com.
  5. Customers needing assistance with the TSR study process should review Sections 19 and 32 of the Joint OATT, and the Transmission Planning section of OASIS.
  6. Questions about and requests for specific transmission study results may be sent to Jim Eckelkamp at 919-546-7706 or email at james.eckelkamp@duke-energy.com.

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Tagging:

For question concerning e-tagging, contact the Duke Energy Progress ECC at 919-546-2144 or email at DukTP-RAL@duke-energy.com.

 

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Available Transfer Capability (ATC):

Customers wanting to learn about Duke Energy Progress' ATC calculation Methodology are encouraged to look over Attachment C-1 of the Joint OATT and the information presented on the ATC Information section on OASIS.

  1. Customers with questions on the ATC values or the calculation methodology may contact Jack Armstrong at 919-546-3403 or e-mail at jack.armstrong@duke-energy.com.

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Forecasted/Actual Load:

Customers seeking information on forecasted and actual load are encouraged to review the "Forecasted/Actual Load" bookmark on the ATC Information page.

  1. If a Customer has questions about Forecasted/Actual Load they may contact Jim Eckelkamp at 919-546-7706 or email at james.eckelkamp@duke-energy.com.  

 

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Transmission Outages:

 

Customers with questions about transmission outage postings or requests to have Duke Energy Progress re-evaluate the scheduling of planned transmission outages, can contact the Tim West at 919-546-4769 or email at tim.west@duke-energy.com.

 

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Generator Interconnection:

 

Customers seeking information on interconnecting to the Duke Energy Progress transmission system should review Attachment J (LGIP) of the Joint OATT, Attachment M (SGIP) of the Joint OATT, and the Generator Interconnection Information Page on OASIS.

 

  1. All customers with new Generator Interconnection requests should contact Jim Eckelkamp at 919-546-7706 or email at james.eckelkamp@duke-energy.com.
  2. Customers requesting Generation Interconnection study results may download them from the Generator Studies document or contact Jim Eckelkamp at 919-546-7706 or email at james.eckelkamp@duke-energy.com.

 

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General Questions:

  1. Customers with suggestions for improvements to our OASIS pages may contact Mike Anthony at 919-546-5690 or email at michael.anthony@duke-energy.com.

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Independent Market Monitor:

Customers wanting to learn about Duke Energy Progress/Carolinas’ Independent Market Monitor may contact:

 

  1. Dave McRee at 704-382-9841 or email at David.McRee@duke-energy.com

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Transmission Planning Data Submission:

  1. Network Customers submitting load and resource assumptions to Duke Energy Progress should contact Jim Eckelkamp at 919-546-7706 or email at james.eckelkamp@duke-energy.com.

2.       Transmission Customers having Long-Term Service Agreements for Point-To-Point Transmission Service wishing to provide to Duke Energy Progress projections of their need for service over the planning horizon should contact Jim Eckelkamp at 919-546-7706 or email at james.eckelkamp@duke-energy.com.

 

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Revision History:

05/14/2015- Updated billing contact information and minor editorial formatting/corrections

06/20/2014 – Updated contacts and added new section called Transmission Planning Data Submission.

01/29/2014 – Established new Contact Information page.

 

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