Duke Energy Carolinas Contact Information

Duke Energy Progress Contact Information

OATI OASIS Help Desk	Transmission Service Requests	Tagging
Available Transfer Capability (ATC)	Forecasted/Actual Load	Transmission Outages
Generator Interconnection	General Questions	Independent Market Monitor
	Revision History

OATI OASIS Help Desk:

Customers Needing Technical Help on the VACAR OASIS may contact OATI in one of the following ways:

Help Desk (Non-emergency)		24 hour Help Desk (Emergency)
support@oati.net		Phone : (763) 201 2020

Transmission Services Requests:

Customers needing help with transmission reservation practices or products may call Duke Energy Carolinas System Operating Center (SOC) at 704-382-8008 or email at DukTP-CAR@duke-energy.com.
Customers needing help with transmission pricing may call Mike Anthony at 919-546-5690 or email at michael.anthony@duke-energy.com.
Customers needing assistant with establishing service agreements, including credit, with Duke Energy Progress may call Mike Anthony at 919-546-5690 or email at michael.anthony@duke-energy.com.
Customers needing assistance with accounting & billing questions may call Sharon Stenberg at 980-373-4229 or email at sharon.stenberg@duke-energy.com.
Customers needing help with the TSR study process should review Sections 19 and 32 of the Joint OATT, and the Transmission Planning section of OASIS.
Questions about and requests for specific transmission study results may be sent to Mike Anthony at 919-546-5690 or email at michael.anthony@duke-energy.com.

Tagging:

For question concerning e-tagging, contact the Duke Energy Carolinas SOC at 704-382-8008 or email at DukTP-CAR@duke-energy.com.

Available Transfer Capability (ATC):

Customers wanting to learn about Duke Energy Progress' ATC calculation Methodology are encouraged to look over Attachment C-1 of the Joint OATT and the information presented on the ATC Information section on OASIS.

Customers with questions on the ATC values or the calculation methodology may contact Jack Armstrong at 919-546-3403 or e-mail at jack.armstrong@duke-energy.com.

Forecasted/Actual Load:

Customers needing information on forecast and actual load are encouraged to review the "Forecasted/Actual Load" bookmark on the ATC Information page.

If a Customer has questions about Forecasted/Actual Load they may contact Mike Anthony at 919-546-5690 or michael.anthony@duke-energy.com

Transmission Outages:

Customers with questions on transmission outage postings or requests to have Duke Energy Progress re-evaluate the scheduling of planned transmission outages, can contact the Tim West at 919-546-4769 or email at tim.west@duke-energy.com.

Generator Interconnection:

Customers needing information on interconnecting to Duke Energy Progress' transmission system should review Attachment J (LGIP) of the Joint OATT, Attachment M (SGIP) of the Joint OATT, and the Generator Interconnection Information Page on OASIS.

All customers with new Generator Interconnection requests should contact Mike Anthony at 919-546-5690 or email at michael.anthony@duke-energy.com

Customers requesting Generation Interconnection study results may download them from the Generator Studies document or contact Mike Anthony at 919-546-5690 or email at michael.anthony@duke-energy.com

General Questions:

Customers with suggestions for improvements to our OASIS pages may contact Mike Anthony at 919-546-5690 or email at michael.anthony@duke-energy.com.

Independent Market Monitor:

Customers wanting to learn about Duke Energy Progress/Carolinas’ Independent Market Monitor may contact:

Dave McRee at 704-382-9841 or email at David.McRee@duke-energy.com

Revision History:

12/15/2017 –Changed Duke Energy Progress ECC contact information to Duke Energy Carolinas SOC with updated phone number and email.
01/29/2014 – Established new Contact Information page.